Dear Readlang Support Team,
I hope you are doing well.
I recently noticed that my subscription was automatically renewed and a full yearly charge was applied to my account. Unfortunately, I was not aware of this renewal because the email address linked to my account is no longer one I actively use and The system renewed my subscription without even asking if I wanted to renew, and only sent me an email after the renewal was already completed so I did not see any notification emails.
As soon as I realized the charge, I immediately canceled my subscription. However, the payment had already been processed.
I am currently a student, and this unexpected charge is quite significant for me. Since I have not used the service for a long time and canceled the subscription right away after noticing the charge, I kindly ask if it would be possible to issue a refund.
I would really appreciate your understanding and support in this matter.
Thank you very much for your time and consideration.
Best regards,