I paid for a year of Premium Plus recently and I would like to change my account to regular Premium since I saw that you said Context Translations are not really needed for French.
Unfortunately, when I change it to Premium on the accounts tab it doesn’t seem to register. There is no change in the expiration date and when I go to a different window and return the old Premium Plus plan is still shown. I have tried making the change in Chrome and Firefox and even waited a couple days before trying again in case it took time to propagate on the back end or something, but there is still no change that I can see…
I don’t need a refund, but I would like the extra money I paid to go toward the standard Premium tier until it is ready for renewal. I hope you can help with this.
There was a technical issue preventing this. I’ve just manually switched your subscription to regular Premium which will last until August 9th, 2027, and your subscription is not set to auto-renew now, but you’ll get a reminder email as the expiry date approaches, and no data is lost upon a subscription expiring either.
you said Context Translations are not really needed for French.
What I probably said was that the larger AI model isn’t as beneficial for popular languages like French, English and Spanish. The context-translations certainly still are worth using IMO. And even the larger AI model might be worth it for you if you’re reading texts with less commonly used language, e.g. specific French dialects which aren’t widely spoken, or just want the very best model regardless of price. If you do decide you want to switch back to Premium Plus, you can switch it on the Account Page. If anything doesn’t work, please let me know!
(Technical details: the way Readlang “updates” a subscription plan right now is to cancel the current subscription and create a new one with a number of trial days equivalent to the amount you’ve paid for already. The catch in this case is that a year of Premium Plus is worth a lot of days for regular Premium and it turns out that Stripe, the payment provider, has a limit of 720 days on a trial period. For now, I’ve changed it so that if another user encounters this issue they’ll at least see an error message asking them to contact me.)
Thanks Steve. I will give Premium a try to see if I want to move up the to top tier again. Thanks for taking care of this and explaining in a bit more detail what the difference is between tiers.