pronunciation audio on laptop + terrible voice on mobile

Hi,
I just subscribed to premium and I’m already running into problems, which is a bit frustrating.
On my laptop (Chrome), clicking on words does absolutely nothing — no audio, complete silence. Read Aloud doesn’t work either. The settings look fine, voice is selected and everything, but still nothing. And now on top of that the whole reader started flickering like crazy, so I literally can’t use it at the moment.
On mobile it’s a different story — the voice works, but it sounds so robotic and unnatural that I genuinely can’t understand what it’s saying. As someone trying to learn pronunciation, this is kind of the opposite of helpful.
Would really appreciate if someone could look into this. Paid for premium specifically for these features, so it’d be nice if they actually worked.
Thanks

From our email interaction it sounds like the voice issues you were experiencing are now resolved. If you’re still having issues please let me know.

Also, if anyone else is having problems with the voices on Readlang I’d like to know.