Hi, I’ve paid the fee for a premium subscription but I don’t remember how to log into my premium account. Can you help me?
Sorry for the delay in responding. It appears that you have two Readlang accounts under two different email addresses and only one of them has premium access, I’ve just sent you an email with more information.
Hi Steve, thank you for your reply. I’ve checked my e-mail but there was no one from you. I also checked the spam box.
To which e-mailaddress did you send it?
I sent it to the email address linked to the account you’re currently writing from. Don’t want to share it here since this is a public forum. I’ve just forwarded the email to your other email address too, so hopefully you get that one. Please let me know if you didn’t receive that one either.
Hi Steve, yes, that makes sense, not sharing my email address in a public forum. I’ve checked all three of my email accounts but there is no mail from you. And again, also not in the spamfolders. I also didn’t get confirmation mails for subscribing. Neither this account, nor for the premium account that I created last November.
Any other solution you can think of?
Hi Steve, me again. I found out the what the confusion was and have seen your e-mails. Thank you very much for your patience and help and sorry to have troubled you. Have a good weekend!
1 Like