Hi Steve,
I ran into a serious issue today and I’d really appreciate your help.
I had saved over 110 words for practice. While I was doing a session with about 50 words using the “Start Practice” feature, I opened one of the words to edit it.
While editing, I accidentally triggered the back gesture on my laptop’s touchpad (I was using the Brave browser), and it went back before I could save the changes.
After that, when I returned to the Words or Practice section, almost all of my saved words were gone — only about 20 remained. I can no longer continue my regular practice, and this was really frustrating, especially considering how much time and effort I’ve invested in translating and organizing those words.
Could you please check if there is any way to restore the previously saved words? Even a partial recovery would help.
Also, since I won’t be using the platform until this issue is resolved, I kindly ask if you can pause my subscription and freeze my Day Streak, so I don’t lose it unfairly due to a technical issue.
Thanks in advance,
Stefanos