I ran into a serious issue today and I’d really appreciate your help.
I had saved over 110 words for practice. While I was doing a session with about 50 words using the “Start Practice” feature, I opened one of the words to edit it.
While editing, I accidentally triggered the back gesture on my laptop’s touchpad (I was using the Brave browser), and it went back before I could save the changes.
After that, when I returned to the Words or Practice section, almost all of my saved words were gone — only about 20 remained. I can no longer continue my regular practice, and this was really frustrating, especially considering how much time and effort I’ve invested in translating and organizing those words.
Could you please check if there is any way to restore the previously saved words? Even a partial recovery would help.
Also, since I won’t be using the platform until this issue is resolved, I kindly ask if you can pause my subscription and freeze my Day Streak, so I don’t lose it unfairly due to a technical issue.
Using your browser’s “back” button/gesture obviously shouldn’t result in words getting deleted. I’m not sure what happened. If something like this happens again I would:
Try refreshing your browser tab to see if that fixes the issue.
Check your “Deleted” words by opening the Word List tab and selecting “Deleted” from the left hand side of the page.
If you have any update on these deleted words, please let me know.
@Donald_Lee do you remember exactly what you were doing on Readlang leading up to the the words ending up in the Deleted section? If you have any information that would help me to replicate this issue myself that would be very useful.
(Starting a practice session, editing a word, and pressing the back button in my browser doesn’t cause this problem in my testing)
I use the chrome extension, reading an article in another page, and I select a word, and then select another word in the next paragraph, the former word were labelled deleted in the word list, but the latter one was not labelled deleted
And sometimes, even the former word selected is in the all words section, but when I select another word, and then refresh word list page, the former word will go into the deleted section.
The situation above occurred both in the external website and files in the readlang. Last months I marked almost 700 words, but nearly 300 words were in the deleted section.
I didn’t press the back button or editing a word. I just select a word I want to remember, and maybe one second later, I will select another word, but the problem happens randomly, sometimes it works well, and sometimes these will go directly into the deleted section, or sometimes one in the deleted section, and another in the all words section. I have set “On Deselect Word/Phrase” to “keep flashcards”, but this still happen.